The Role Of The Front Office :: essays research papers

The Role of The cause OfficeA security programme is most effective when all employees participate in thehotels security efforts. Front baron staff play a paticularly important role.Front desk agent, portal attendants, bellpersons, and parking attendantshave theoppurtunity to observe all persons entering or departing the premises.Suspicious activities or circumstances involving a lymph gland or visitor should bereport to the hotels security department or a designated staff member.Several procedures face up desk agents should use to protect guests and propertyhave already been mentioned. For example, reckon desk agents should neer givekeys, room amounts, messages, or mail to anyone requesting them without firstrequiring appropriate identification. Similiarly, the reckon desk agent shouldnot announce an arriving guests room number. Guests may be nevertheless protecetedif the drive office prohibits staff members frrom providing guest information tocallers or visitors. Genera lly, front desk agent should not mention guest roomnumbers. People work guests at the hotel should be directly connected tothe appropriate guestroom without being intercommunicate of the room number. Conversely,someone asking for a specific room number over the telephone should never beconnected until the caller identifies whom he or she is calling and the hotelemployee verifies the identity of the person in the room requested. A personinquiring at the front desk about a guest may be asked to use the house phonesso that they connect totally to the hotel operator. The caller can then beproperly screened to provideadditional security. Front office staff may alsoinform guests of personal precautions they may take. For example, front deskagents may suggest that guests hide and secure any valuables left in their cars.